3rd, Harbin city industrial and commercial bureau, Harbin city disappear assist, issue to the community to 2010 consumer complaints of 10 hot recovers.By 2010, has received consumer consultation or come to visit, "(bid) lawsuit, reports, working suggestion 37599uding consulting, to visit 28789 person-time, accepts consumer complaint 4624 pieces, complaints 1712 pieces, DiaoXieLv 98.7%.Report 2474 pieces, BanJieLv 95.2%.For consumers to recall the economic loss 427 million yuan.
Clothing: shoddy
2010 year received clothing shoes and hats merchandise 3031 pieces, accounting for complaint of the total amount of 8.63%.Which clothing and footwear products complaints majority.The main problems involving apparel commodity PiFu commodities include: fur and cortical fails to meet the quality standard, shoddy,Cashmere wool commodity, feather commodities and cotton goods effective content conformity with the mark,Poisonous and harmful chemicals residue standard,International brands and counterfeit and well-known trademark, etc.Footwear commodities involved are problems including glue, ways, leather face craze, or alter any "3 packets of period of efficacy" wait for a problem.
A family car: individual car running deviation ""
2010 year, a family car complaint acceptance of complaints, parts, 572 consultation of total 1.63%.
The main problems involved are: some family car quality guarantee, causing difficulty disputes, mainly involving unexplained idle exorbitant, brake pads and bearing squeak& rattle, lights not bright, direction snaking security problem; etc.2 it is violation of sales contract, without authorization, markups;3 it is difficult, and makes inspection, testing institutions of high cost less.
Mobile phones: often freezes love to eat fee
2010 year received complaint 2866 pieces, communication products accounted for total 8.16%.
Among them, with mobile telephone and accessories complaints problems involved in the majority, the main problems are: crash, automatic shutdown, screen, buttons failure, annex use short life;Mobile phone set within recessive charge function, recievable fee,Battery self destruct, battery standby time and explanation does not match;And FanXiuLv high, often with "artificial damage" for, "3 packets" refuse to undertake the responsibility.
Household appliances: maintenance fees
2010 received household appliances commodity complaints, accounting for total 1973 pieces 5.62%.
Among them, with LCD TV, air conditioners and refrigerators complaints involved in the majority, the main problems are: LCD screen television, freezer, air conditioning compressor no refrigeration fault PinChu;Replacement parts are old fittings instead of new accessories;More than 3 packets of period of efficacy charge of maintenance fees phenomenon; existence,And sample machine without after-sale service and other problems.
Household items: poor quality not environmental protection
2010 year household supplies complaints received 1457 pieces, accounting for total 4.15%.Among them, with furniture commodity in the majority, the main complaints involved problems are: itself exists quality problems, such as wood furniture deformation, peeling paint, vitreous furniture rupture, crack; etc.Residual harmful material such as formaldehyde exceeds bid, do not accord with environmental protection requirement,Consign deposit amount in violation of laws provisions;In addition, some operators intentionally with some such as pure wood, completely real wood, log is not standard, the uncertain concept mislead consumers, has become the hotspot of consumer complaints by 2010.
