old cards cannot use the new product, must be paid the cost, store managers frequently change, does not comply with the commitment to hold a card sth Trade and industry branch of the West Lake in Hangzhou City in recent days received 6 related area in "soft Ting" consumer complaints of beauty parlours, reflecting the card in the encounter after forcing many issues such as raising money and services shrunk.
from complaints situation see, the shop often in consumer Office card zhihou frequently marketing new project, and new products, or to old products has replacement, consumer originally Office of card cannot using upgrade Hou of new products for by, disguised requirements consumer supplement cross high costs; or directly said original products no longer production, and original service project of machine has bad, all kinds of excuse, inform consumer must plus money replaced products or service project to continues to consumption, otherwise has card is no project consumption, and General each plus money are required 2000-3000 Yuan ranging.
consumer commitment made before the card will always get better, but not recognized after running a. Investigation found, the shop always frequently replaced Manager (large shop long), and shop long, and staff, will original staff zhiqian on consumer for marketing Hou made of service commitment depending on for original staff of personal behavior, to person has not the shop staff for by will original service commitment will overthrow, not recognized; on the is and take new stores long or Manager took office of name strongly marketing, or managed to launched new of "offers activities", instigated consumer purchase.
the "soft Ting" promised to consumers can also participate in "advance deposit" activities, all principal returned after a year, can also receive valuable beauty products or credit, but when consumers money stored really expires when the store, but for various reasons to delay pay homage to refund the difficulties.
West Lake Branch staff, the investigation, known as "national chain large cosmetic group company" soft Ting Group, around is by individuals join, self-financing, typical prepaid consumer business model, and all the risk passed on to consumers.
it is understood that for advance of consumer disputes, applicable laws and regulations currently in the country there is a blank, only using the consumer protection law, contract law in General and other universal laws for mediation, mediation greater difficulty. Consumer in for this class prepaid type consumption behavior Qian, first should considerations businesses reputation, on opened time more short, and scale smaller, and operating and management status poor, and consumer reputation poor of businesses launched of service, to carefully select; also, Office card Shi not one-time pay too much costs, especially to clear card of validity, and using protection measures, and default responsibility,, best has written agreement; not credulous businesses of oral commitment, should note requested about conventions consumption of type, and price, and period, and quality, and management, terms of text voucher, retained good related activist evidence.
