Recently, Beijing windtalker signing three and Lai cosmetics limited for three and Li company to provide call center, CRM systems consulting and implementation services, help them improve customer satisfaction, improve service quality. Heart of the so-called new solution of all. As humanity's continuous exploration and the pursuit of beauty, a wide range of cosmetics into people's lives. Just a look at the counter, domestic and foreign cosmetics brands are a feast. As a cosmetics company, how in increasingly fierce of competition in the stand out? how construction competition advantage? in people-oriented, and to us for good, adhering to quality first, and high mass efficient, and service for this of operating purposes, for better of service Yu mass and the dealer, sanheli in constantly launched update, and more effective of products while, also in actively thinking how improve management, upgrade service quality and customer satisfaction of. In order to provide better and faster service to our customers, and Lai decided to adopt the third call center to provide customers with personalized access to achieve reasonable Service Advisory on reception, integration, improving overall efficiency. At the same time, in order to better manage customers, full-track services to customers, three and Lai and windtalker consultants after extensive communication, discussion, sought to through build call center &
CRM customer service platform, to further improve customer service, increase customer satisfaction. Call three and Lai Center& Crm system construction projects, covering three core Call Center, CRM, logistics management application. System after the build is successful, will establish a scientific, standardized and manageable platform for customer service, while enabling sales, logistics, services one-stop management of core business processes. The overall management of the system from a telephone consultation to the sales order to the financial audit until logistics shipment, confirm delivery and a series of business links, tracking customer service, recording every interaction with customers link, to provide supervision in the management of real data. Meanwhile, Call Center& Implementation of CRM projects, three and Li will also help establish business knowledge base, realization of the knowledge accumulated in the course of business, including customer information, communication and recording, and so on.
New employees quickly and to use knowledge base information business, while reducing training costs of new employees, also promotes standardized implementation of customer service. Call three and Lai Center& After the CRM project is completed, three and Li will also greatly enhance the company's sales capacity. The sale of call center seats, may be intended for a potential customer, or may be intended for old customers, for different customer, first time how to distinguish between call types? how to analyze customer types and according to customer type matches the corresponding product or product combination? three and Li Call Center&
CRM project the core value lies either a sales or customer service hospitality clients, they are able to find the customer purchased from the system records and communication records, the same high quality service to customers, most need information and customer service to customers. At present, the three Call and Lai Center& CRM project has entered its implementation phase. Believe that in the language professional team with the full support of the wind, the system platform will provide three and Li companies in terms of sales, customer service, logistics management creates upgrade! and as the system intensive application, Call Center& CRM systems will also become three and Lai in the increasingly fierce competition in the cosmetics market a competitive weapon.
