Zhejiang industrial and commercial bureau today issued a consumer appeal in zhejiang province in 2010 report ", foia report also released a "zhejiang 2010 service consumption, including appeal ranking of hot and hairdressing health care services cut such complaints of zhejiang 2010 service consumption in the first complaint hot list, he's followed by mobile telecom service, were to dye the service, express delivery service.
2010 zhejiang industry and commerce 12315 received a haircut and hairdressing health care services 2652 pieces of complaints, accounted for residents 44.52%, the amount of service appeal in zhejiang 2010 service consumption of hot list first appeal.The report finds that cause this phenomenon, on the one hand, the household living standard is gradual exaltation, consumers for a haircut, beauty care consumption demand more and more big;On the other hand, also with the current haircut, beauty care service industry existing exaggerated conduct propaganda, charge is not reasonable, service poor effect and service sector consumption card dispute, etc. Is not standard operating situation is closely linked.
The learned, consumers are mainly reflect problems: (1) false advertising.Many hairdressing institutions often by "free experience" solicit the stunt, in hairdressing process consumers forcibly promotion products and services;The service provided by difficult to achieve the effect of advertising, after services, hair loss even appear allergy circumstance such as disfigured;(2) the hairdressing products unqualified and high price;(3) without according to manage.In no medical license circumstances, to carry out medical hairdressing business and "Chinese massage", "Chinese massage" services;(4) block, the membership card disputes.After card change location, change supplies operator without prior notice consumer;When refund card for;Use sector consumption card absconded with the money, etc.
Zhejiang industry and commerce 12315 therefore put forward: (1) the consumptive clew consumer credulous businessman false conduct propaganda, especially for hairdressing institutions to consumers in service recommended so-called "awards-winning products" or "import product" should be more notice, in accepting these products and services shall carefully check before the relevant materials;(2) accept service before signing contracts or agreements with operator, clarifying the service project, content, expenses and disputes over the dispute processing after ways to effectively guard against and defuse disputes exist;(3) to form a scientific, rational consumption habits, don't walk into upscale is high quality products to consumptive error.
